Customer Satisfaction Measure and Improve Customer Experience
Track customer satisfaction metrics and identify areas for improvement to enhance your service quality.
Overall Satisfaction
75
NPS Score
+5 from last month
92%
CSAT Score
+3% from last month
95%
Response Rate
+2% from last month
Satisfaction by Category
Service Quality4.8/5
Product Quality4.6/5
Value for Money4.5/5
Customer Support4.7/5
Satisfaction Trends
Monthly Trend
January4.5
February4.6
March4.7
Response Time
Under 1 hour85%
1-4 hours10%
Over 4 hours5%
Areas for Improvement
Product Quality
- Consistency in product quality
- Product durability concerns
Customer Service
- Response time during peak hours
- Knowledge of product details
Value Perception
- Price competitiveness
- Value for money perception
Improve Your Customer Satisfaction
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